Shipping

Will my order be subject to duties and taxes?
If you're in Canada, no! Canadian customers can enjoy customs and duty free purchases. Customers outside of Canada may be subject to customs, duties, brokerage and import fees, and you will be responsible for any fees that are applied to your shipment upon entering your country.

How will my order ship?
We ship the majority of our items via UPS Standard. Most items ship from Canada.

My shipping address has changed since I placed my pre-order, what can be done?
If your address has changed since placing your order, it is your responsibility to inform us of this prior to the order shipping. We cannot change an order that has already been shipped to the address provided at the time the order was placed.

I can't choose my location to ship to, why?
If you're unable to complete your order based on your location, please contact us! We can search for the best shipping methods available to you.

Is tracking and insurance included?
Absolutely! All items ship with a tracking number as well as insured for the total value of your order.