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  1. 🇨🇦 NO IMPORT FEES FOR CANADIAN ORDERS 🇨🇦
  2. VIEW PRE-ORDER ESTIMATED DELIVERY TIMES

Returns

Can I return my order?
Sorry, all sales are final on in-stock and pre-order items.

I am no longer interested in the item(s) I ordered, how do I return it?
Sorry, we cannot cancel or refund orders once submitted.

Can I cancel my pre-order or in-stock order?
No, it is unfortunately not possible to cancel your pre-order. This is because upon pre-ordering, we create a special reservation for you with one of our suppliers or manufacturing partners. Once the reservation has been made, it cannot be cancelled.

The pre-order estimated arrival date has changed. Can I cancel my order?
No, as stated on all pre-order product pages. Pre-order ETA's are estimates and are subject to change by the supplier. We unfortunately have no control over this. When a pre-order is placed, we reserve the items with the supplier and they cannot be cancelled. We recommend not placing an order for pre-order items if a guaranteed delivery window is of concern as these often can change due to unexpected delays by the supplier.

Can I cancel my pre-order because I found it cheaper elsewhere?
It costs more to import the products here to Canada than some other countries. Import fees and shipping costs for inventory into the country is incredibly high in comparison to some other locations. We cannot control prices elsewhere due to the diff shipping rates and import fees depending on country, location, etc.

What about if my pre-order is in stock and shipping from other online stores first?
There are numerous reasons why stores receive inventory at different times. This can be supplier related as there are numerous distributors, and often delays can and do happen. Sometimes merchandise may be received ahead of the estimated arrival date, and sometimes it may arrive after the estimated arrival date. This is why it's an estimate. There is no guarantee when pre-orders will arrive. Please understand this prior to placing an order. We cannot cancel pre-orders based on stock availability or arrival ETA's from other online shops.

What if my item(s) arrive damaged?
We ship items with the utmost care and consideration in mind, however damage due to mishandling can occur during transit. All shipments are insured and in the event your item(s) are damaged by the postal carrier (beyond creased carding or imperfections common with items), we will file a claim with the original shipping company. This process can take several weeks to complete, however your purchase is covered from damages relating to delivery. Please note: Package imperfections on action figures are not eligible for exchange or refund. This is because they often arrive from suppliers in this condition straight from factory cases and we can only ship what we receive.